Tag: HR Service Delivery

Arts We Like

XP Health Co-founders – James Wong and Antonio Moraes – in Work Arts Interview

In this Work Arts interview, you’ll hear from the co-founders of XP Health, James Wong (CTO) and Antonio Moraes (CEO), on how the inefficient service-value chain in optical healthcare is ripe for disruption and how they are bringing deep technology and vertical integration to deliver significant value and an improved employee experience to their customers. This creative company – named to Fast Company’s Annual List of the World’s Most Innovative Companies for 2021 – has the ability to innovate quickly and provide a value proposition and customer experience that has won the business of organizations well known as employee experience leaders including Zoom, Docusign, Sequoia Consulting, Twilio and Chegg.

I’ve had the opportunity to look under the hood at the product and how they go-to-market in 2020 and 2021. XP Health will soon be on the radar of every benefits team, broker and executive looking to improve their employee experience. James and Antonio share how their business model made a significant pivot to accelerate growth through the pandemic as well as their origin stories and vision for XP Health.

Arts We Like is a series of posts spotlighting great ideas, products and partners that we share to help enable remarkable performance through more effective and engaged organizations. Contact Us about how to deploy these solutions as a part of a broader HR Strategy or engagements to develop your organization, capabilities and talent.

Arts We Like, Change

MeBeBot Founder – Beth White – in Work Arts Interview

When communicating and delivering foundational information and services to your organization lag the rate of decision making and change, It’s like a latency tax that constrains performance and frustrates your team.

“…every business must be world class at all forms of synchronous and asynchronous communications, to sustain culture across the organization.”

Satya Nadella, Microsoft CEO – The Hybrid Work Paradox

HR, IT and other functional leaders are working to transform their service delivery models to improve employee experience, performance and cost. While many have mature Shared Service Center operations in Best Cost Countries (BCC), these approaches are being challenged with accelerating labor cost inflation, labor scarcity and turnover.

I was recently introduced to MeBeBot and managed to sit down with Founder and Chief Bot, Beth White, to talk about how MeBeBot brings innovative options that deliver many of the benefits of BCC Shared Service approaches while also improving employee experience and cost through technology integrated into Slack and Microsoft Teams.

If you are considering a work enablement strategy to improve the quality, delivery and cost of your functional service delivery, MeBeBot may fit nicely as an investment in automation for highly routinized tasks that do not require significant collaboration. This can strengthen your employee experience, add capacity without adding headcount, and as Beth states, “this is about job elevation.”

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Boston Consulting Group recently published “The How-to of Hybrid Work”

Arts We Like is a series of posts spotlighting great ideas, products and partners that we share to help enable remarkable performance through more effective and engaged organizations. Contact Us about how to deploy these solutions as a part of a broader HR Strategy or engagements to develop your organization, capabilities and talent.